FAQs
Answers to Common Questions
Clear, straightforward information to help you understand our services, systems and installation process.
General
What services does Synergy Division provide?
We specialise in security, audio-visual, and network infrastructure solutions, including CCTV, alarm systems, access control, intercoms, and structured cabling across residential and commercial environments.
What areas do you service?
We provide services across Sydney, surrounding areas as well as Australia wide.
Do you work on both residential and commercial projects?
Yes. We deliver solutions for homes, apartments, strata buildings, offices, warehouses, and other commercial environments.
Do you provide quotes?
Yes. We offer tailored quotes based on your requirements to ensure the right solution for your space and application.
Why choose Synergy Division?
We deliver clean, reliable installations with a strong focus on quality, clear communication, and a professional approach from start to finish.
Installation & Process
What does your installation process look like?
We begin with a consultation to understand your requirements, followed by system design, quotation, and installation. All works are completed with a focus on quality and a clean, professional finish.
How long does installation take?
Timeframes vary depending on the size and complexity of the project. Smaller installations may be completed in a day, while larger projects may take longer.
Do you coordinate with builders or other trades?
Yes. We regularly work alongside builders, electricians, and project managers to ensure smooth project delivery.
Can you work on new builds and existing properties?
Yes. We install systems in both new construction projects and existing properties, including system upgrades.
Synergy Documentation & Order of Precedence
How are project details and scope confirmed?
All project details are communicated through a combination of quotations, scope descriptions, drawings, schedules, and marked-up plans. These documents are used together to clearly define the proposed systems, installation requirements, and overall project scope.
Do you provide drawings and documentation?
Yes. Where required, we provide marked-up drawings and supporting documentation outlining system layouts, equipment locations, and installation requirements in line with the project.
How do you coordinate with electricians and builders?
We work closely with electricians, builders, and clients to ensure all required infrastructure is clearly defined prior to installation. This includes identifying cable requirements, system locations, and integration points to align with the construction drawings.
What information is provided for cabling and rough-in works?
We provide guidance and documentation outlining required cable runs and plan markings for systems. This allows electricians and other trades to complete pre-wiring works in line with the system design.
Which documents take priority if there are differences?
Our quotations, scope descriptions, and supporting documentation are intended to be read together. In the event of any discrepancies, clarification should be sought prior to works proceeding to ensure alignment across all parties.
Are there costs associated with drawings and documentation?
In some cases, fees may apply for the preparation of drawings, markups, and supporting documentation. These documents form a critical part of project communication and coordination across all parties.
What happens if drawings or site conditions change?
Any changes to drawings, layouts, or site conditions may impact the system design and installation requirements. Variations may be required where changes occur after documentation has been issued.
All documentation should be reviewed and confirmed prior to installation. Works are carried out based on the latest approved drawings and scope at the time of installation. All drawings, markups, and supporting documentation remain the property of Synergy Division Pty Ltd unless otherwise agreed.
Security Systems
What type of CCTV systems do you install?
We install high-quality CCTV systems with features such as remote access, motion alerts, and full coverage of key areas.
Can I view my cameras remotely?
Yes. Most systems allow remote viewing via your phone or device.
Do you install alarm systems?
Yes. We install alarm systems tailored to the layout and security requirements of your property.
Do your systems guarantee protection against theft or incidents?
No system can guarantee prevention. Our systems are designed to deter, monitor, and record activity to improve overall security.
Access Control & Intercoms
What is access control?
Access control systems manage entry using key fobs, cards, PIN codes, or mobile access.
Can access control be integrated with intercom systems?
Yes. We can integrate both systems for controlled entry and remote access.
Do you install intercom systems for apartments and units?
Yes. We install audio and video intercom systems for homes and multi-residential buildings.
Audio-Visual Solutions
What audio-visual solutions do you offer?
We provide custom AV solutions including home audio systems, multi-room audio, and integrated entertainment setups.
Can AV systems be integrated with other technology?
Yes. AV systems can be integrated with control systems and other technologies for a seamless user experience.
Networking & Infrastructure
Do you install networking and Wi-Fi systems?
Yes. We design and install reliable network infrastructure, including Wi-Fi systems, structured cabling, and data networks.
Can you improve existing network performance?
Yes. We can assess your current network and provide upgrades to improve speed, coverage, and reliability.
Internet & Connectivity
Do you provide internet connections or NBN services?
No. We do not supply internet services directly. Internet connections must be arranged through your chosen Internet Service Provider (ISP).
Can you organise my NBN connection?
No. NBN services need to be set up directly with an ISP. We recommend organising this prior to installation where possible.
Can you help once the internet is connected?
Yes. Once your internet service is active, we can connect and configure your network, Wi-Fi, and system integration.
What happens if there is no internet connection on site?
We can still complete system installation; however, features such as remote access, mobile viewing, and certain integrations will not be available until an active internet connection is in place.
Can you advise what internet connection I need?
Yes. We can provide general guidance on suitable connection types and performance requirements, but the service itself must be arranged through your ISP.
Do I need internet for CCTV and security systems to work?
No. Most systems will still record and operate locally without internet. However, remote access and notifications require an active internet connection.
Pre-Installation Requirements
What needs to be ready before installation?
To ensure a smooth installation process, the site should have power available, safe access, and be in a suitable condition for works to be carried out. Any required building works should be completed prior to installation.
Do I need to have internet connected before installation?
Internet is not required for installation to proceed; however, this may restrict the full functionality of the system depending on the installation. Features such as remote access, mobile viewing, and notifications require an active internet connection. In some cases, internet access may also be required to complete system setup and commissioning.
Who is responsible for organising the internet connection?
The client is responsible for arranging internet services through their chosen ISP. Synergy Division does not supply or organise internet connections.
Do I need to coordinate with other trades before installation?
Yes. Any required works such as electrical, building, or access preparation should be completed beforehand. We can coordinate where required, but this should be confirmed prior to scheduling.
Does the site need to be clean and accessible?
Yes. The work area must be safe, accessible, and free from obstructions to allow installation to be completed efficiently.
What happens if the site is not ready?
If the site is not ready or access is restricted, installation may be delayed or rescheduled. Additional charges may apply where required.
Is power required for installation?
Yes. Power must be available at the required locations to allow for installation, testing, and commissioning of systems.
Can installation be completed during construction?
Yes. We regularly work alongside builders during construction stages. This must be planned and coordinated to ensure works are completed at the correct stage.
System Handover, Maintenance & Documentation
What happens at system handover?
Upon completion, we carry out system testing and provide a handover to ensure the system is operational. This includes a basic walkthrough of how to use the system where required.
Will I be shown how to use the system?
Yes. We provide a general overview of system operation at handover. Ongoing or advanced training can be arranged if required.
Do you provide documentation?
Yes. Where required, we provide relevant system information and documentation to support operation and future reference.
Do you offer ongoing maintenance or support?
Yes. We can assist with maintenance, troubleshooting, and system upgrades as required. Ongoing service arrangements can also be discussed depending on the project.
Who is responsible for maintaining the system after installation?
System maintenance is the responsibility of the client unless a maintenance agreement has been arranged.
What happens if an issue occurs after installation?
If any issues arise, we can assess and provide support as required. This may include troubleshooting, repairs, or system adjustments.
Are warranties provided on installed systems?
Equipment warranties are provided in line with manufacturer terms. Installation workmanship is covered in accordance with our service terms.
Don't see what you're looking for?
Reach out to our team directly and we'll get back to you.
General
What services does Synergy Division provide?
We specialise in security, audio-visual, and network infrastructure solutions, including CCTV, alarm systems, access control, intercoms, and structured cabling across residential and commercial environments.
What areas do you service?
We provide services across Sydney, surrounding areas as well as Australia wide.
Do you work on both residential and commercial projects?
Yes. We deliver solutions for homes, apartments, strata buildings, offices, warehouses, and other commercial environments.
Do you provide quotes?
Yes. We offer tailored quotes based on your requirements to ensure the right solution for your space and application.
Why choose Synergy Division?
We deliver clean, reliable installations with a strong focus on quality, clear communication, and a professional approach from start to finish.
Installation & Process
What does your installation process look like?
We begin with a consultation to understand your requirements, followed by system design, quotation, and installation. All works are completed with a focus on quality and a clean, professional finish.
How long does installation take?
Timeframes vary depending on the size and complexity of the project. Smaller installations may be completed in a day, while larger projects may take longer.
Do you coordinate with builders or other trades?
Yes. We regularly work alongside builders, electricians, and project managers to ensure smooth project delivery.
Can you work on new builds and existing properties?
Yes. We install systems in both new construction projects and existing properties, including system upgrades.
Synergy Documentation & Order of Precedence
How are project details and scope confirmed?
All project details are communicated through a combination of quotations, scope descriptions, drawings, schedules, and marked-up plans. These documents are used together to clearly define the proposed systems, installation requirements, and overall project scope.
Do you provide drawings and documentation?
Yes. Where required, we provide marked-up drawings and supporting documentation outlining system layouts, equipment locations, and installation requirements in line with the project.
How do you coordinate with electricians and builders?
We work closely with electricians, builders, and clients to ensure all required infrastructure is clearly defined prior to installation. This includes identifying cable requirements, system locations, and integration points to align with the construction drawings.
What information is provided for cabling and rough-in works?
We provide guidance and documentation outlining required cable runs and plan markings for systems. This allows electricians and other trades to complete pre-wiring works in line with the system design.
Which documents take priority if there are differences?
Our quotations, scope descriptions, and supporting documentation are intended to be read together. In the event of any discrepancies, clarification should be sought prior to works proceeding to ensure alignment across all parties.
Are there costs associated with drawings and documentation?
In some cases, fees may apply for the preparation of drawings, markups, and supporting documentation. These documents form a critical part of project communication and coordination across all parties.
What happens if drawings or site conditions change?
Any changes to drawings, layouts, or site conditions may impact the system design and installation requirements. Variations may be required where changes occur after documentation has been issued.
All documentation should be reviewed and confirmed prior to installation. Works are carried out based on the latest approved drawings and scope at the time of installation. All drawings, markups, and supporting documentation remain the property of Synergy Division Pty Ltd unless otherwise agreed.
Security Systems
What type of CCTV systems do you install?
We install high-quality CCTV systems with features such as remote access, motion alerts, and full coverage of key areas.
Can I view my cameras remotely?
Yes. Most systems allow remote viewing via your phone or device.
Do you install alarm systems?
Yes. We install alarm systems tailored to the layout and security requirements of your property.
Do your systems guarantee protection against theft or incidents?
No system can guarantee prevention. Our systems are designed to deter, monitor, and record activity to improve overall security.
Access Control & Intercoms
What is access control?
Access control systems manage entry using key fobs, cards, PIN codes, or mobile access.
Can access control be integrated with intercom systems?
Yes. We can integrate both systems for controlled entry and remote access.
Do you install intercom systems for apartments and units?
Yes. We install audio and video intercom systems for homes and multi-residential buildings.
Audio-Visual Solutions
What audio-visual solutions do you offer?
We provide custom AV solutions including home audio systems, multi-room audio, and integrated entertainment setups.
Can AV systems be integrated with other technology?
Yes. AV systems can be integrated with control systems and other technologies for a seamless user experience.
Networking & Infrastructure
Do you install networking and Wi-Fi systems?
Yes. We design and install reliable network infrastructure, including Wi-Fi systems, structured cabling, and data networks.
Can you improve existing network performance?
Yes. We can assess your current network and provide upgrades to improve speed, coverage, and reliability.
Internet & Connectivity
Do you provide internet connections or NBN services?
No. We do not supply internet services directly. Internet connections must be arranged through your chosen Internet Service Provider (ISP).
Can you organise my NBN connection?
No. NBN services need to be set up directly with an ISP. We recommend organising this prior to installation where possible.
Can you help once the internet is connected?
Yes. Once your internet service is active, we can connect and configure your network, Wi-Fi, and system integration.
What happens if there is no internet connection on site?
We can still complete system installation; however, features such as remote access, mobile viewing, and certain integrations will not be available until an active internet connection is in place.
Can you advise what internet connection I need?
Yes. We can provide general guidance on suitable connection types and performance requirements, but the service itself must be arranged through your ISP.
Do I need internet for CCTV and security systems to work?
No. Most systems will still record and operate locally without internet. However, remote access and notifications require an active internet connection.
Pre-Installation Requirements
What needs to be ready before installation?
To ensure a smooth installation process, the site should have power available, safe access, and be in a suitable condition for works to be carried out. Any required building works should be completed prior to installation.
Do I need to have internet connected before installation?
Internet is not required for installation to proceed; however, this may restrict the full functionality of the system depending on the installation. Features such as remote access, mobile viewing, and notifications require an active internet connection. In some cases, internet access may also be required to complete system setup and commissioning.
Who is responsible for organising the internet connection?
The client is responsible for arranging internet services through their chosen ISP. Synergy Division does not supply or organise internet connections.
Do I need to coordinate with other trades before installation?
Yes. Any required works such as electrical, building, or access preparation should be completed beforehand. We can coordinate where required, but this should be confirmed prior to scheduling.
Does the site need to be clean and accessible?
Yes. The work area must be safe, accessible, and free from obstructions to allow installation to be completed efficiently.
What happens if the site is not ready?
If the site is not ready or access is restricted, installation may be delayed or rescheduled. Additional charges may apply where required.
Is power required for installation?
Yes. Power must be available at the required locations to allow for installation, testing, and commissioning of systems.
Can installation be completed during construction?
Yes. We regularly work alongside builders during construction stages. This must be planned and coordinated to ensure works are completed at the correct stage.
System Handover, Maintenance & Documentation
What happens at system handover?
Upon completion, we carry out system testing and provide a handover to ensure the system is operational. This includes a basic walkthrough of how to use the system where required.
Will I be shown how to use the system?
Yes. We provide a general overview of system operation at handover. Ongoing or advanced training can be arranged if required.
Do you provide documentation?
Yes. Where required, we provide relevant system information and documentation to support operation and future reference.
Do you offer ongoing maintenance or support?
Yes. We can assist with maintenance, troubleshooting, and system upgrades as required. Ongoing service arrangements can also be discussed depending on the project.
Who is responsible for maintaining the system after installation?
System maintenance is the responsibility of the client unless a maintenance agreement has been arranged.
What happens if an issue occurs after installation?
If any issues arise, we can assess and provide support as required. This may include troubleshooting, repairs, or system adjustments.
Are warranties provided on installed systems?
Equipment warranties are provided in line with manufacturer terms. Installation workmanship is covered in accordance with our service terms.
Don't see what you're looking for?
Reach out to our team directly and we'll get back to you.
General
What services does Synergy Division provide?
We specialise in security, audio-visual, and network infrastructure solutions, including CCTV, alarm systems, access control, intercoms, and structured cabling across residential and commercial environments.
What areas do you service?
We provide services across Sydney, surrounding areas as well as Australia wide.
Do you work on both residential and commercial projects?
Yes. We deliver solutions for homes, apartments, strata buildings, offices, warehouses, and other commercial environments.
Do you provide quotes?
Yes. We offer tailored quotes based on your requirements to ensure the right solution for your space and application.
Why choose Synergy Division?
We deliver clean, reliable installations with a strong focus on quality, clear communication, and a professional approach from start to finish.
Installation & Process
What does your installation process look like?
We begin with a consultation to understand your requirements, followed by system design, quotation, and installation. All works are completed with a focus on quality and a clean, professional finish.
How long does installation take?
Timeframes vary depending on the size and complexity of the project. Smaller installations may be completed in a day, while larger projects may take longer.
Do you coordinate with builders or other trades?
Yes. We regularly work alongside builders, electricians, and project managers to ensure smooth project delivery.
Can you work on new builds and existing properties?
Yes. We install systems in both new construction projects and existing properties, including system upgrades.
Synergy Documentation & Order of Precedence
How are project details and scope confirmed?
All project details are communicated through a combination of quotations, scope descriptions, drawings, schedules, and marked-up plans. These documents are used together to clearly define the proposed systems, installation requirements, and overall project scope.
Do you provide drawings and documentation?
Yes. Where required, we provide marked-up drawings and supporting documentation outlining system layouts, equipment locations, and installation requirements in line with the project.
How do you coordinate with electricians and builders?
We work closely with electricians, builders, and clients to ensure all required infrastructure is clearly defined prior to installation. This includes identifying cable requirements, system locations, and integration points to align with the construction drawings.
What information is provided for cabling and rough-in works?
We provide guidance and documentation outlining required cable runs and plan markings for systems. This allows electricians and other trades to complete pre-wiring works in line with the system design.
Which documents take priority if there are differences?
Our quotations, scope descriptions, and supporting documentation are intended to be read together. In the event of any discrepancies, clarification should be sought prior to works proceeding to ensure alignment across all parties.
Are there costs associated with drawings and documentation?
In some cases, fees may apply for the preparation of drawings, markups, and supporting documentation. These documents form a critical part of project communication and coordination across all parties.
What happens if drawings or site conditions change?
Any changes to drawings, layouts, or site conditions may impact the system design and installation requirements. Variations may be required where changes occur after documentation has been issued.
All documentation should be reviewed and confirmed prior to installation. Works are carried out based on the latest approved drawings and scope at the time of installation. All drawings, markups, and supporting documentation remain the property of Synergy Division Pty Ltd unless otherwise agreed.
Security Systems
What type of CCTV systems do you install?
We install high-quality CCTV systems with features such as remote access, motion alerts, and full coverage of key areas.
Can I view my cameras remotely?
Yes. Most systems allow remote viewing via your phone or device.
Do you install alarm systems?
Yes. We install alarm systems tailored to the layout and security requirements of your property.
Do your systems guarantee protection against theft or incidents?
No system can guarantee prevention. Our systems are designed to deter, monitor, and record activity to improve overall security.
Access Control & Intercoms
What is access control?
Access control systems manage entry using key fobs, cards, PIN codes, or mobile access.
Can access control be integrated with intercom systems?
Yes. We can integrate both systems for controlled entry and remote access.
Do you install intercom systems for apartments and units?
Yes. We install audio and video intercom systems for homes and multi-residential buildings.
Audio-Visual Solutions
What audio-visual solutions do you offer?
We provide custom AV solutions including home audio systems, multi-room audio, and integrated entertainment setups.
Can AV systems be integrated with other technology?
Yes. AV systems can be integrated with control systems and other technologies for a seamless user experience.
Networking & Infrastructure
Do you install networking and Wi-Fi systems?
Yes. We design and install reliable network infrastructure, including Wi-Fi systems, structured cabling, and data networks.
Can you improve existing network performance?
Yes. We can assess your current network and provide upgrades to improve speed, coverage, and reliability.
Internet & Connectivity
Do you provide internet connections or NBN services?
No. We do not supply internet services directly. Internet connections must be arranged through your chosen Internet Service Provider (ISP).
Can you organise my NBN connection?
No. NBN services need to be set up directly with an ISP. We recommend organising this prior to installation where possible.
Can you help once the internet is connected?
Yes. Once your internet service is active, we can connect and configure your network, Wi-Fi, and system integration.
What happens if there is no internet connection on site?
We can still complete system installation; however, features such as remote access, mobile viewing, and certain integrations will not be available until an active internet connection is in place.
Can you advise what internet connection I need?
Yes. We can provide general guidance on suitable connection types and performance requirements, but the service itself must be arranged through your ISP.
Do I need internet for CCTV and security systems to work?
No. Most systems will still record and operate locally without internet. However, remote access and notifications require an active internet connection.
Pre-Installation Requirements
What needs to be ready before installation?
To ensure a smooth installation process, the site should have power available, safe access, and be in a suitable condition for works to be carried out. Any required building works should be completed prior to installation.
Do I need to have internet connected before installation?
Internet is not required for installation to proceed; however, this may restrict the full functionality of the system depending on the installation. Features such as remote access, mobile viewing, and notifications require an active internet connection. In some cases, internet access may also be required to complete system setup and commissioning.
Who is responsible for organising the internet connection?
The client is responsible for arranging internet services through their chosen ISP. Synergy Division does not supply or organise internet connections.
Do I need to coordinate with other trades before installation?
Yes. Any required works such as electrical, building, or access preparation should be completed beforehand. We can coordinate where required, but this should be confirmed prior to scheduling.
Does the site need to be clean and accessible?
Yes. The work area must be safe, accessible, and free from obstructions to allow installation to be completed efficiently.
What happens if the site is not ready?
If the site is not ready or access is restricted, installation may be delayed or rescheduled. Additional charges may apply where required.
Is power required for installation?
Yes. Power must be available at the required locations to allow for installation, testing, and commissioning of systems.
Can installation be completed during construction?
Yes. We regularly work alongside builders during construction stages. This must be planned and coordinated to ensure works are completed at the correct stage.
System Handover, Maintenance & Documentation
What happens at system handover?
Upon completion, we carry out system testing and provide a handover to ensure the system is operational. This includes a basic walkthrough of how to use the system where required.
Will I be shown how to use the system?
Yes. We provide a general overview of system operation at handover. Ongoing or advanced training can be arranged if required.
Do you provide documentation?
Yes. Where required, we provide relevant system information and documentation to support operation and future reference.
Do you offer ongoing maintenance or support?
Yes. We can assist with maintenance, troubleshooting, and system upgrades as required. Ongoing service arrangements can also be discussed depending on the project.
Who is responsible for maintaining the system after installation?
System maintenance is the responsibility of the client unless a maintenance agreement has been arranged.
What happens if an issue occurs after installation?
If any issues arise, we can assess and provide support as required. This may include troubleshooting, repairs, or system adjustments.
Are warranties provided on installed systems?
Equipment warranties are provided in line with manufacturer terms. Installation workmanship is covered in accordance with our service terms.
Don't see what you're looking for?
Reach out to our team directly and we'll get back to you.